Any complaints related to the functioning of the Store can be submitted by the Buyer via email to info@polishoffroad.com. In the complaint, the Buyer should provide their name, correspondence address, as well as the type and date of the malfunction related to the functioning of the Store.

In connection with the delivery of digital content by the Store that is not recorded on a tangible medium, the Store hereby informs the Buyer that, in accordance with Article 38 of the Act of May 30, 2014, on consumer rights - consolidated text of June 24, 2014, Journal of Laws of 2014, item 827, the Consumer is not entitled to withdraw from the contract if the performance has begun with the express consent of the consumer before the withdrawal period has expired. In practice, this means that the Seller has the right to cancel the order until the product is downloaded from the Store’s server.

The Customer can file a complaint to the Store in the event that:

• the purchased product, specifically the file available for download, turns out to be damaged,
• within 24 hours of making a confirmed payment for the product, the possibility of downloading it is not made available.

The Store will consider all complaints within 14 days of receiving the complaint and will inform the Customer of its resolution via the email address of the complainant.